Foodhall GRO / People Operations Manager

The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall’s operational and cultural objectives. The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience.

CORE RESPONSIBILITIES

1. People & Talent -       Lead end-to-end recruitment, onboarding, and offboarding processes. -       Develop and maintain workforce planning and headcount management. -       Partner with managers on hiring, performance management, and employee relations.
2. HR Operations -       Manage employment contracts, payroll coordination, employee records, and HR systems. -       Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations. -       Oversee probation, promotions, salary reviews, and disciplinary processes.
3. Culture & Engagement -       Support company culture, employee engagement initiatives, and wellbeing programs. -       Implement recognition, training, and development programs to enhance skills and retention. -       Act as a trusted advisor to employees and leadership.
4. Policies & Governance -       Develop and maintain HR policies, procedures, and handbooks. -       Handle grievances, investigations, and performance improvement plans with discretion. -       Ensure confidentiality and ethical standards across all HR practices.
5. Reporting & Strategy -       Provide HR reports on headcount, turnover, payroll, and performance metrics. -       Support leadership with people insights, workforce planning, and strategic HR initiatives. -       Drive continuous improvement of HR processes, systems, and operational efficiency.