French Speaking Customer Service Subscription-Based Services - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals who are passionate about providing excellent customer support and have a background in subscription services. As a key member of our customer service team, you will assist clients in navigating their subscriptions while communicating effectively in French.

Key Responsibilities • Handle customer inquiries related to subscription services, billing, and account management via phone, email, and live chat in French. • Provide information about subscription plans, offers, and product features. • Assist customers with account setup, modifications, and cancellations as required. • Resolve customer complaints and technical issues promptly, ensuring satisfaction. • Document all customer interactions accurately in our CRM system to ensure effective follow-up. • Collaborate with cross-functional teams to improve service delivery and enhance the customer experience. • Stay updated on company offerings and subscription industry trends to assist customers effectively.