French Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy MD is delighted to offer an excellent opportunity for French Speaking Customer Service Representatives specializing in High-End Coffee Machines, with the chance to work in Greece. This position is ideal for individuals passionate about providing outstanding support and expertise in premium coffee machine products. As a representative, you will assist customers in French, helping them with inquiries, troubleshooting, and product information to ensure a superior customer experience.

Key Responsibilities • Respond to customer inquiries regarding high-end coffee machines, including product features, usage, maintenance, and warranty issues via phone, email, and chat in French. • Provide troubleshooting assistance and guide customers through technical support procedures. • Process orders, returns, and service requests efficiently. • Resolve customer complaints and issues promptly, ensuring customer satisfaction. • Maintain accurate records of customer interactions and transactions in the CRM system. • Collaborate with sales, technical, and service teams to enhance customer support and product knowledge. • Stay updated on the latest coffee machine models and industry trends to deliver informed assistance.