French Speaking Customer Service for Social Media Platform - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for French Speaking Customer Service Representatives for a leading social media platform, with a work location in Greece. This role is perfect for individuals who are passionate about social media and enjoy helping others navigate their online experiences. As a customer service representative, you will assist users in French, providing support and guidance on platform functionalities and best practices.

Key Responsibilities • Respond to user inquiries regarding social media platform features, policies, and account management via phone, email, and live chat in French. • Assist users in resolving technical issues and provide guidance on best practices for account safety and engagement. • Document user interactions accurately in the CRM system and follow up on unresolved issues. • Collaborate with community management and technical teams to enhance user satisfaction. • Stay updated on platform changes, features, and community guidelines to offer informed support. • Gather user feedback and report on common issues to help improve the platform experience.