French Speaking Customer Service for Telecommunications Company - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a leading Telecommunications Company in Greece. This position is perfect for individuals who not only possess strong communication skills in French but also have a passion for technology and excellent customer service. As a representative, you will assist customers in understanding their telecommunications needs and ensure a positive experience.

Key Responsibilities • Manage customer inquiries related to telecommunications services, products, and packages via phone, email, and live chat in French. • Provide detailed information regarding service plans, pricing, billing issues, and technical support. • Assist customers with account management, including changes to services and troubleshooting issues. • Resolve customer complaints and inquiries promptly, ensuring satisfaction and retention. • Document all customer interactions accurately in the CRM system to maintain comprehensive records. • Collaborate with technical and sales teams to provide customers with complete and effective solutions. • Stay updated on the latest telecommunications trends and product offerings to enhance customer interactions.