French-Speaking Customer Experts for a Car Company - Work In Greece

Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed.

Key Responsibilities • Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance. • Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues. • Maintain detailed and accurate records of customer interactions within the CRM platform. • Collaborate closely with sales, technical, and service teams to improve customer satisfaction. • Stay updated on the latest car models, features, and company policies to offer precise assistance. • Contribute feedback to optimize customer service processes and enhance overall client experience.