French-Speaking Customer Service Roles in Sofia, Bulgaria - Free Relocation Pack

Mercier Consultancy is delighted to offer French-Speaking Customer Service positions in Sofia, Bulgaria, including a free relocation package to support your international move. We are looking for enthusiastic and skilled professionals fluent in French who are passionate about delivering excellent customer service. In this role, you will interact with French-speaking customers, providing timely and effective assistance to ensure customer satisfaction and loyalty. Your dedication and communication skills will be key to creating a positive customer experience. Responsibilities • Deliver exceptional customer service in French and English via phone, email, and chat • Handle customer inquiries, complaints, and requests promptly and accurately • Maintain detailed records of customer interactions in the CRM system • Collaborate with internal teams to resolve complex issues efficiently • Gather customer feedback to contribute to service improvements • Stay informed about product features, updates, and company policies • Engage in continuous training to enhance customer service skills