Career Opportunities: Front Office Manager 前厅部经理 (174507)

Requisition ID 174507 - Posted  - Mainland China - Shangri-La Manzhouli - Rooms - Permanent

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Shangri-La, Manzhouli

Shangri-La, Manzhouli is conveniently situated east of Tong He Road and north of Liudao street in the heart of the city center, and a mere 20-minute drive from the airport and 5-minutes from the train station. Shangri-La, Manzhouli looks out above the city’ s historic buildings, showcasing marvellous views of local life from the 235 contemporary styled rooms and suites. Interiors reflect Manzhouli’ s cultured lifestyle through imaginative Asian art, soothing fabrics and sleek finishes. The hotel’s exquisite dining options also reveal more of the city’s cultural melting pot, serving up a rich fusion of Chinese, Mongolian and Russian.

满洲里香格里拉

满洲里香格里拉坐落于市中心黄金地段，距离机场20分钟车程，距火车站仅5分钟车程。酒店共拥有235间现代风格客房与套房，置身其中可俯瞰这座城市历史悠久的建筑和当地生活的美妙景象。房间内部装饰充满想象力的亚洲艺术品，柔顺的面料和光滑的饰面，无一不映衬着满洲里独具一格的文化生活方式。酒店的精致餐厅从另一面展示了这座城市的多元文化，供应融合中式、蒙古和俄罗斯风味佳肴及各种全球美食。

We are looking for a Front Office Manager

我们正在寻找一位前厅部经理

As a Front Office Manager, we rely on you to

作为一名前厅部经理，您的主要工作职责为：

• Responsible for the reception and management of the front office of the hotel, familiar with the functions of the front office service facilities and in good condition. 负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。
• Conducted relevant market plan analysis, formulated departmental work plans and completed work reports.  进行有关市场计划分析，制定部门工作计划，完成工作报告。
• Supervised subordinate department heads, assigned work tasks, defined post responsibilities, and adjusted work deployment at any time.  督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。
• Maintain good guest relations and can handle guest complaints independently and effectively.  保持良好的客户关系，能独立有效地处理宾客投诉。

We are looking for someone who:

我们正在寻找一位具备以下条件的候选人：

• College degree or above, more than 2 years working experience in the same position.  大专以上学历，有同岗位工作经验2年以上。
• Familiar with the operation and management of the front office of the hotel, with a strong sense of responsibility and professionalism.  熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
• Supervised the service quality standards and operation process standards of the staff in each branch of the front office and comprehensively supervised the work of the front office.  督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
• Effectively implement, implement and complete the monthly work plan formulated by the department.  有效贯彻、落实并完成部门制订的每月工作计划。
• Fluent in English dialogue, strong coordination and management ability, with certain sales ability.  英语对话流利，有较强的协调管理能力，具有一定的销售能力。
• Have a comprehensive grasp of basic financial knowledge of front desk cash register and be able to deal with financial problems involved in daily services.  全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

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