Full-Stack QA Engineer

CXM Direct LLC Armenia
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Position Title: Full-Stack QA Engineer Reporting Line: Reports directly to the QA Lead. Location: Fully Remote General Purpose: Own and continuously improve product quality by testing new features, identifying defects, creating automated tests, recommending process and product improvements, and developing strong feature and product knowledge. Specific Objectives (~12 months): • Develop strong product and feature knowledge to independently test assigned product areas. • Deliver reliable, consistent, and clearly documented testing outcomes. • Take end-to-end ownership of quality across assigned product areas throughout the development and release lifecycle. • Support and expand automated test coverage across agreed product areas.

Key Activities: • Perform thorough functional, integration, API, regression, and exploratory testing of assigned features and product areas. • Review requirements and acceptance criteria to identify quality risks, gaps, and unclear behavior. • Document defects clearly, including reproduction steps, expected results, actual results, and supporting evidence. • Develop and maintain automated test scripts for assigned product features and regression scenarios. • Investigate failed or unstable automated tests and improve test-suite reliability. • Continuously build product and technical knowledge by reviewing relevant documentation and project updates. • Ask timely and relevant questions to clarify requirements, risks, and expected product behavior. • Collaborate with developers, product managers, and the QA Lead to investigate and resolve quality issues. • Participate in release validation and clearly communicate quality risks before deployment. • Use approved AI tools to improve productivity, accelerate testing activities, and streamline day-to-day QA work. • Demonstrate active engagement and ownership of product quality throughout the development and release lifecycle.