GTM Technical Onboarding Program Manager

Basic qualifications:

• 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role
• Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations
• Experience working directly with customers on complex, deeply technical SaaS platforms is required
• Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations
• Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams
• Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios
• Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders
• Strong program management, facilitation, and written and verbal communication skills
• Willingness to work in-office in San Francisco

Preferred qualifications:

• Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred
• Direct experience working with AI/ML products or platforms is preferred
• Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus
• Familiarity with instructional design principles or adult learning is a plus
• Experience leading subject-matter expert programs or designing technical assessments and certifications