General Operations Manager

As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands.

Basic Employee responsibilities: 

• Arrive to work on time per your required work schedule.

• Always be courteous and respectful to fellow employees and customers.

• Company equipment must be used for company purposes only.

• Company vehicles must be operated safely and within their intended purpose.

• Dress appropriately to your job duties and within the parameters of our current employee manual, (No open toed shoes in warehouse)

• Always pick up after yourself

• Keep your work area neat and clean.

• Always ask questions if you are unsure.

• Always check in and out with your direct supervisors at the beginning and end of your daily shift

Job specific responsibilities: 

• Oversees and verifies Operational procedures are being applied and followed.

• Oversees the general building maintenance and ensures items that need repair are repaired.

• Oversees the loading and unloading of vehicles and works with competency of employees to follow company processes.

• Oversees and works with condition report writers and oversees decisions for processes.

• Communicate and identify discrepancies in our operating processes, report your findings to your regional manager and assist in making the necessary improvements and adjustments.

• Oversee the processes for unit placement for auctions and auction preparedness.

• Responsible or oversees the scanning and numbering process for auction set up.

• Responsible for keeping track of company equipment and necessary maintenance.

• Verifies units for auction pertaining to Year, Make, Model, Mileage, VIN, and Companion information.

• Encourages and enforces safety policies.

• Participates in weekly Operations management meetings as needed.

• Leads daily Operational production meetings.

• Handle customer calls pertaining to CR questions and help work through any objections they may have.

• Most importantly, jump in and help where needed, detail; CR doesn't matter the position if your team needs help then help them.

Daily 

• Run reports for inbound inventory, received inventory missing inspections, and produce a goal for the CR team to reach with Ruben.

• Morning meeting

• Walk through detail ensure they know what needs to be done for the day and they have all the supplies they need to make it happen.

• Make sure vehicles are moving from check in shoot and into the wash bay.

• Make sure the floor guys are going in a forward direction.

• Check email and ensure all issues are addressed. This should be a constant all day everyday item.

• Walking the warehouse looking for oil spills and dirt that needs to be cleaned up. Assign that to an employee to have it taken care of, do not just expect someone to take care of it, they will not.

• At the start of the day, after the first break, after lunch, after the second break – make a pass through all stations and ensure everyone is back and that they are on task.

• If you identify an area that is falling behind or we have a choke point, find a solution, jump in, and help if needed.

• Online Verification

Auction Week 

• Ensure that all items on the auction week white board are completed before releasing the team each day.

• Ensure that all lender vehicles are grouped together if required by contract to do so.

• Make sure CPO tags are on vehicles.

• Auction verification

Preview Day 

• Auction verification

• Uploading the sale

Auction Day  

• Make sure employees are at their assigned spot before the sale kicks off. Example: cart pushers

• Water is out for the customers and iced down in the summer months.

• CR writer equipment inventory

• Detail equipment inventory

• Vehicle inventory

• Make sure the caution tape is taken down.

• Make sure parking signs are put back out.

• Make sure trash from the entire facility is taken off.

Month 

• Safety meeting – this should be done during the morning meeting. The sign off sheets need to be uploaded to the one drive.

• Walk the inside and outside of the building and look for cobwebs in corners that need to be cleaned up, also look for any ground keeping areas that need attention.

Benefits Summary: 

·        Medical/Dental/Vision 

·        401k plus a company match 

·        ESPP - Employee Stock Purchase Plan 

·        EAP - Employee Assistance Program (no cost to you) 

·        Vacation & Sick pay 

·        Paid Company Holidays 

·        Life and AD&D Insurance 

·        Discounts 

Along with many other employee benefits. 

At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.