German Speaking Customer Service Agent For Automotive Industry - Work In Greece

Mercier Consultancy MD is excited to announce an opportunity for a German Speaking Customer Service Agent in the automotive industry. This role allows you to work in Greece while providing exceptional support to German-speaking customers in a fast-paced and innovative environment. You will be the point of contact for clients seeking assistance with automotive products and services.

Responsibilities • Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services. • Provide product information, troubleshoot issues, and guide customers through the purchasing process. • Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty. • Document all customer interactions accurately in the CRM system to track feedback and service quality. • Collaborate with internal teams to escalate and resolve technical issues as needed. • Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support.