German Speaking Customer Service for Automotive Company - Work In Greece

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.

Key Responsibilities • Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German. • Provide accurate information about vehicle features, pricing, and warranties. • Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns. • Resolve customer complaints efficiently, ensuring high satisfaction levels. • Document all customer interactions and feedback in the CRM system for tracking and follow-up. • Collaborate with other departments to enhance service delivery and improve customer satisfaction. • Stay informed about the latest automotive trends and company promotions to provide relevant assistance.