German Speaking Customer Service for Aviation industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opening for a German Speaking Customer Service Representative in the aviation industry. This role offers a unique opportunity to support customers in a dynamic sector, ensuring they receive timely and effective assistance related to their travel needs.

Responsibilities • Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat. • Assist customers with flight bookings, modifications, cancellations, and travel inquiries. • Handle customer complaints and provide suitable solutions to enhance their travel experience. • Collaborate with internal teams to address complex customer issues and ensure a high level of service. • Stay informed about airline policies, procedures, and promotions to assist customers efficiently. • Document all customer interactions thoroughly, maintaining accurate records for quality improvement. • Foster positive relationships with customers to encourage loyalty and repeat business.