German Speaking Customer Service for Digital Marketing Platform - Work In Greece

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.

Key Responsibilities • Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German. • Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices. • Assist customers with technical issues and ensure effective resolutions to enhance their experience. • Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels. • Document all customer interactions accurately in the CRM system for future reference and follow-up. • Collaborate with internal teams to improve the platform and overall customer service delivery. • Stay informed about digital marketing trends to provide relevant and updated assistance.