German Speaking Customer Service for Digital Marketing Platform - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German.

Key Responsibilities • Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German. • Provide comprehensive guidance to customers on optimizing their use of the platform. • Assist in onboarding new clients and ensuring they understand platform functionalities. • Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction. • Document all customer interactions accurately in the CRM system. • Collaborate with product and technical teams to relay customer feedback and suggest improvements. • Stay updated on digital marketing trends and platform updates to enhance customer interactions.