German-Speaking Customer Experts for an Electronics Leader - Work In Greece

Mercier Consultancy MD is currently seeking skilled German-Speaking Customer Experts to support a leading electronics company in Greece. In this role, you will provide comprehensive customer assistance to German-speaking clients, ensuring excellent support related to electronic products, services, and technical inquiries.

Key Responsibilities • Offer professional customer support to German-speaking customers via phone, email, and chat regarding electronic products and services. • Assist customers in troubleshooting technical issues, providing product information, and resolving service-related inquiries efficiently. • Maintain detailed and accurate records of all customer interactions using CRM systems. • Collaborate with internal technical and sales teams to resolve complex customer concerns promptly. • Stay up to date with new product developments, company policies, and industry trends to provide accurate guidance. • Provide insights and feedback to improve the overall customer experience and service quality.