German-Speaking Customer Representative

● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades. • Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options. • Provide clear information on pricing, new features, and promotions to support customer decision-making. • Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention. • Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies. • Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process. • Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently.