German-Speaking Technical Support Analyst - Debrecen

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

Technical details of the position: • Working hours: 08:30-17:00, included 1 hour break (there is no weekend shifts) • Employment type: Full-time, 40 hours / week • Working mode: Onsite, from our office • Location: 4032 Debrecen, Vezér strt. 39. (Tudáspark); Hungary

What You’ll Be Doing: • Respond to customer inquiries via phone and email with professionalism and clarity • Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more • Guide customers through product features and best practices • Escalate technical issues following structured processes • Own the customer journey from first contact to final resolution • Log all interactions accurately and ensure compliance with privacy and security standards • Collaborate with your team to deliver exceptional support