Growth Account Manager

About NinjaCatNinjaCat is the leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies harness data and AI to drive marketing performance. Our platform unifies fragmented marketing data into an enterprise-grade data cloud, enabling AI-powered insights, automation, and decision-making at scale. With the integration of intelligent AI agents NinjaCat is redefining how teams visualize, analyze, and act on data. From automated insights to hands-free reporting and interactive dashboards, our AI-driven suite empowers marketers to deliver results faster and smarter than ever before. Named one of Inc. Magazine’s Best Places to Work, NinjaCat is a remote-first company built on Compassion, Action, Trust, and Scrappiness. Backed by significant investment and driven by a mission to lead the marketing analytics space with innovative, AI-powered solutions, we’re growing fast and we want you to grow with us. 🔗 Learn more: www.ninjacat.io About the RoleThe Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts. You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth. This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers. What You’ll Do• Own renewals and expansion across your portfolio • Drive Net Revenue Retention (NRR) and identify growth opportunities • Serve as the primary point of contact and trusted advisor • Lead regular check-ins and business reviews • Align customer goals with NinjaCat capabilities • Proactively identify risks and coordinate resolution • Partner with Solutions Engineers, Product, and Support to deliver outcomes

Success Metrics• Net Revenue Retention (NRR) • Renewal Rate (Gross Retention) • Expansion ARR • Customer engagement and stakeholder alignment • Growth in platform adoption and AI consumption