Guest Service Agent (GO Hotel Bowin)

GO Hotel Bowin Thailand

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Department: CPN

Facility: Central World Co.,Ltd.

Category: Customer Services

Custom Field 1: GO Hotel Bowin

Job Purposes

Front Office Operations and guest welcoming and check-in and check-out

Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
Reservation Handling: Manage room bookings, cancellations, and modifications using the hotels reservation system, ensuring accuracy and efficiency.
Grab & GO Station: Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
Coordination: Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.
Cash and Report Handling: Perform daily cash handling, billing, and end-of-shift reports according to hotel procedures.

Bachelor’s degree in related field
Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
Have communication skills, including English skills
Have good and tidy personality
Be responsible and patient
Have problem-solving skill
Have service mind and good human relations