Guest Service Agent

About The Role | Te mahi At Hind Management, we believe every memorable stay begins with a genuine welcome, and every interaction is an opportunity to create a lasting impression. As a Guest Service Agent, you'll be the heart of the guest journey, creating seamless arrivals, memorable stays, and warm farewells. More than managing check-ins and check-outs, you'll deliver the genuine hospitality and manaakitanga that we are known for, ensuring every guest feels valued, cared for, and truly at home. If you enjoy connecting with people, thrive in a fast-paced environment, love finding solutions, and take pride in creating exceptional guest experiences through thoughtful service and attention to detail, we'd love to welcome you to our whānau. This is a Part-time role based at Sudima Auckland City with minimum hours of 10 hours per week.

Responsibilities | Ngā Haepapa • Create a warm welcome by delivering a seamless and memorable check-in and check-out experience, ensuring every guest feels recognised from the moment they arrive. • Make it happen by confidently recommending room upgrades, dining experiences and hotel facilities, while using your product knowledge to personalise every guest's stay. • Build genuine connections by sharing our spirit of manaakitanga, responding promptly to guest enquiries, resolving concerns with care, and keeping the Duty Manager informed of guest feedback and operational matters. • Be a local ambassador by sharing your knowledge of the hotel, our restaurants, local attractions and experiences, helping guests make the most of their stay in Aotearoa. • Be the expert by confidently using Front Office systems, accurately processing reservations and payments, maintaining knowledge of room types, rates and packages, and following hotel procedures, security and health & safety standards. • Work together by supporting colleagues across departments, assisting with porterage and valet services when required, and embracing learning opportunities to continuously grow your skills.