Career Opportunities: Guest Service Executive (175055)

Requisition ID 175055 - Posted  - Malaysia - Traders Hotel, Kuala Lumpur - Rooms - Permanent

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Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.  

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality. 

Department: Front Office 

Reports To: Rooms Division Manager

Job Summary:  Guest Service Executive is responsible to overseeing Front Desk operations to provide efficient and professional service to guests and adhering to hotel policies and procedures.

Key Responsibilities:

• Supervise and lead all service associates in their daily activities to ensure smooth Front Desk operations.
• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Takes ownership in solving guest concerns and complaints promptly and professionally.
• Ensure guest requests are fulfilled in a professional and timely manner.
• Monitor and ensure the accuracy of records and documentation related to guest stays and transactions.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills and Qualifications:

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Performing a similar position for at least 1 year.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willing to work shifts.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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