HR Operations Lead, People Infrastructure

Essential Skills & Experience:

• Significant experience in HR Operations, People Operations, or HR systems-focused roles, with ownership of regional or multi-jurisdictional operations. Prior deliverables may include (but not limited to):
• Technology evaluation, re-design and implementation (ex: new HRIS system)
• Significant policy design and transition (ex: you made a large scale global policy change and drove the change management)
• Redesigning work flows with the use of AI/agentic solutions
• Experience leading complex employee relations matters (ex: difficult policy decision, standard employee investigation)
• Minimum of 9+ years of progressive experience across HR systems, operational infrastructure, employee lifecycle processes, policy execution, and service delivery.
• Someone who has held an HR Business Partner role (or similar employee facing role)
• Prior people management experience, including meaningful experience coaching and developing junior team members.
• Strong systems orientation and comfort with HRIS platforms, workflow tools, reporting, and process design.
• Experience building or maturing contractor, consultant, or non-employee workforce processes.
• Experience supporting company growth and change, with exposure to M&A, integration, or organizational transition work strongly preferred.
• Ability to think beyond the current moment and design for where the company is going, not just where it is today.
• Strong judgment, high discretion, and the ability to move fluidly between strategy and hands-on execution.
• Excellent communication skills and the ability to turn ambiguity into clear action.
• Experience in an AI-focused, high-growth, or highly innovative environment, with credible ideas for how AI and agentic approaches can level up HR Operations.

Highly Desired Skills & Experience:

• You are curious, highly responsive, and energized by building better ways of working.
• You bring both creativity and pragmatism, and know how to balance fresh thinking with what will actually work.
• You can see both the immediate operational need and the longer-term operating model behind it.
• You care about quality and discipline, but you are not attached to process for process’s sake.
• You like using technology to modernize work and improve the employee experience.
• You know how to lead others while staying close enough to the details to keep the function sharp.
• You want to be ahead of the competition versus waiting to see if what others are doing will work.
• You are highly collaborative, stakeholder oriented, and communicative.