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HR Service Delivery Support

Work mode:  Hybrid

Onsite Location(s): 

Warsaw, MZ, PL

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into value with the contribution of our 37.000 colleagues around the world.

HR Service Delivery Support (EMEA)

We are looking for an experienced HR professional to join our HR Service Delivery team supporting the EMEA region. In this role, you will be responsible for delivering high-quality administrative and transactional HR support across the employee lifecycle, while also contributing to process improvements and operational excellence.

Key responsibilities

• Manage and resolve HR cases via ticketing systems, email, and calls
• Execute HR processes across the employee lifecycle (e.g. onboarding, employee data, compensation & benefits, learning, recruitment)
• Perform administrative activities in line with established SOPs
• Collaborate with HR teams (CoEs, HRBPs, HR Technology, People Services)
• Provide advanced case management support and coordinate team workload where needed
• Act as a trusted point of expertise within HR Service Delivery for complex or escalated topics
• Support Team Leads with operational insights, audit readiness, and compliance activities
• Generate, analyze, and interpret HR operational reports, dashboards, and metrics to ensure visibility and data-driven decisions
• Identify opportunities for continuous improvement, automation, and efficiency gains
• Participate in process improvement initiatives and support implementation of new processes and system updates (including testing)
• Ensure accurate data handling and compliance with internal processes
• Identify and escalate risks or issues impacting service delivery
• Provide ad-hoc HR support at EMEA and local level

Requirements

• Degree in Human Resources, Business Administration, or related field
• Minimum 3 years of experience in HR (preferably HR Shared Services, Talent Acquisition, Total Rewards, or Benefits)
• Fluent in English and Polish
• Experience with HR systems (e.g. SuccessFactors, ServiceNow) is a strong asset
• Good knowledge of MS Office (Excel, Word, PowerPoint)
• Strong analytical and problem-solving skills

Key competencies

• Customer-oriented mindset
• Attention to detail and accuracy
• Strong collaboration and communication skills
• Ability to adapt to a dynamic environment

What we can offer to you

• Hybrid work model (3 days per week in the office, 2 days from home).

• Professional development, mentoring, and career growth opportunities.

• Access to advanced tools and systems.

• Attractive benefits package, including:

  • Private healthcare (Lux Med VIP)
  • Multisport / Culture card
  • Lunch card
  • Life insurance
  • Language courses
  • Employee Assistance Program
  • Employee Stock Purchase Plan (ESPP)
  • Internal events & charity initiatives.

Requisition ID: 627652

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Job Segment: Recruiting, HR, Medical Device, Social Media, Business Process, Human Resources, Healthcare, Marketing, Management

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