1 - 3 years of support, Sales Development Representative or similar experience
BI tools: Experience with or strong aptitude to quickly learn Big Query, SQL, Google Sheets advanced formulas and analysis, and Looker to pull payment and project data and compare with our tracking systems
Self-Starter: Excited to approach new challenges and have a high bar for personal excellence
Technical Aptitude: Ability to learn technical tools and concepts quickly
Resilience: Comfort with change and ambiguity.We’re a growing startup and always refining processes, tools, etc!
Teamwork: Connects with teammates and actively builds a sense of community on the Handshake AI and Support teams. Collaborates with manager and colleagues and team on daily or weekly guidance on ticket workflows and prioritization.
Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.
Results oriented and ownership: Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics.
Passion for the problem: Desire to help give people the chance to build the career they want, no matter where they're from or what school they attend
EQ: A strong sense of empathy with users of our products and cross functional partners
Critical Thinking: High attention to detail and ability to troubleshoot with limited information and a clear plan of action.
Expertise and Curiosity: Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge. Isn’t afraid to do independent research on third party tools and systems to find answers.
Growth Mindset: Positive, eager to learn, utilizes resources, takes and gives feedback, connects with support team and key cross team stakeholders.
Diversity and Inclusion: Eagerness to contribute to and help build a diverse and inclusive team and exhibit these values internally and externally with customers or users.
Coverage: Can provide a regular schedule to provide consistent assistance to users. Based in the U.S. and is not a current student.