Head of Client Services and Growth - Corporate Sales Manager

This opportunity is for a Head of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios.  You must be technically proficient in modern web and AI practices and be adept at developing and maintaining technology centric consultative sales. Your knowledge and experience in technical consultative sales will be highly applicable to this role.  In this role, your direct or equivalent experience leading client relationships for complex strategic programs involving multiple stakeholders and multi-year initiatives will be a valuable asset. This role will make use of your diverse skillset and experience, and provides excellent opportunities for professional growth. Note that this is a Hybrid role and requires regular onsite work to be performed at our Barrie, Ontario office location.

If you're applying, you should:• Have a strong commitment to providing a uniformly outstanding customer experience combined with account management experience • Be a people person with an exceptional ability and strong experience building and cultivating long-term relationships and trust with sophisticated clients • Thrive in a fast-paced environment • Have exceptional verbal and written communication skills • Have strong computer, web and research skills that are augmented with demonstrable modern AI research skills • Be organized and self-managing • Have a desire to learn and grow with the agency • Be located in the Greater Toronto Area or willing to relocate

Core ResponsibilitiesClient Services Leadership:• Own the strategic and operational oversight of all client relationships, ensuring unwaveringly exceptional  satisfaction, retention, and account health across the agency portfolio. • Lead, coach, and grow our client service team, including performance management, hiring, and skills development. • Classify accounts by tier and lifecycle stage, and develop tailored growth and service plans for each. • Act as the escalation point for client issues, resolving challenges with clarity and diplomacy.

Account Growth & Revenue Expansion:• Build and execute account development plans to identify upsell and cross-sell opportunities within existing accounts. • Own client P&Ls, forecast revenue growth, and partner with delivery leads to align commercial goals with project execution. • Ensure any revenue expansion is matched with capability, capacity, and delivery excellence—never selling what we can’t deliver.

New Business Development:• Lead agency new business efforts, from prospecting and positioning through to pitch and close. • Develop and maintain a pipeline of qualified opportunities, ensuring alignment with agency strengths and strategic direction. • Write and oversee the creation of compelling proposals and responses to detailed and technically complex RFP’s that are successful, with the strategic rigor and polish our brand demands.

Marketing Strategy:• Own and evolve the agency’s B2B marketing plan, including campaigns, thought leadership, events, and partnerships. • Collaborate with internal subject matter experts to turn insights into marketing assets that attract and convert ideal prospects. • Track marketing performance and ROI, and adapt strategies in response to what’s working.

Accountability for End-to-End Client Experience:• Bridge sales and delivery by aligning what’s promised with what’s delivered—owning the full client journey from pitch to partnership. • Instil a culture of ownership, responsiveness, and commercial empathy across the client team.

Desirable Experience & Traits:• Enterprise-level selling experience within highly integrated web digital ecosystems. • Experience and knowledge with CMS platforms, Sanity and Drupal, and the ability to confidently draw correlations between business requirements and how CMS services meet those needs • Proficiency with AI, particularly LLMs and related tools, for workflow automation, proposal generation, or marketing applications. • Strong design sensibility—able to shape presentations, proposals, and marketing materials that visually reflect a premium, modern brand.