Head of GSA Commercial Operations

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

The Global Strategic Accounts Commercial Operations Leader will be responsible for overseeing the operational excellence of our global accounts, with a strong emphasis on both internal and external program management. This role requires a comprehensive understanding of commercial operations, strategic account management, and the ability to lead complex programs that enhance customer engagement, drive revenue growth, and ensure alignment across all stakeholders.

Key Responsibilities:

• Operational Leadership: Ensure the effective execution of operational plans for global strategic accounts to maximize revenue and profitability.  Together with GSA commercial leaders, develop and execute comprehensive tactical plans, including program timelines, milestones, and resource allocation for both internal initiatives and external partnerships.
• Program Management: Lead and oversee both internal and external programs designed to enhance customer experience and operational efficiency, ensuring alignment with strategic objectives.
• Cross-Functional Collaboration: Work closely with internal teams (regional sales, customer service, finance, quality, supply chain, franchises) and external partners to coordinate efforts and resources for successful program execution.
• RFP Process Execution: Manage RFP process with internal and external partners to maximize growth opportunities and ensure compliance with company policies and procedures.
• Performance Monitoring: Establish key performance indicators (KPIs) to track program success and account performance, providing insights for continuous improvement.
• Relationship Management: Build and maintain strong relationships with key stakeholders within strategic accounts and external partners, acting as a trusted advisor.
• Team Leadership: Provide leadership and mentorship to the program management teams, fostering a culture of high performance and accountability.

Who you are:

Minimum Qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field;
• 10+ years of experience in commercial operations, account management, or program management, with a focus on strategic accounts.
• Proven track record of successfully managing complex internal and external programs and driving revenue growth.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Proficiency in CRM software and project management tools.
• Strategic thinking and problem-solving abilities.
• Strong program management skills, including planning, execution, and monitoring of both internal initiatives and external partnerships.
• Leadership and team management capabilities.
• Deep understanding of market dynamics and customer needs.
• Ability to influence and drive change across the organization and with external stakeholders.
• High level of adaptability and resilience in a dynamic environment.

Preferred Qualification:

• MBA preferred.

Pay Range for this position: $231,200 - $357,700

- The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Job Requisition ID:  298808

Location:  Burlington

Career Level:  E - Professional (10+ years)

Working time model:  Full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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Nearest Major Market: Boston
Job Segment: Program Manager, Project Manager, Relationship Manager, RFP, Pre-Sales, Management, Customer Service, Technology, Sales

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