Head of Lifestyle Partnerships - LAC

Seeking a visionary leader shaping the future of luxury lifestyle experiences.

Overview:

Ten is a global lifestyle management company helping millions of high-net-worth members access expert concierge services worldwide. With a presence in 24 languages and operations running 24/7/365, our teams support members in travel, dining, events, and everyday lifestyle needs.

Join us as the Head of Lifestyle Proposition & Partnerships for LAC, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high-value partnerships that underpin our premium lifestyle services.

You will be responsible for driving the overall lifestyle strategy — from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra-High-Net-Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients’ aspirations.

We are seeking a dynamic and visionary leader who combines strategic thinking with a hands-on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best-in-class but also continues to evolve in line with market trends, partner capabilities, and our clients’ ever-changing expectations.

Key Responsibilities • Strategic Leadership: Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories. • Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse LAC markets. • Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients. • Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms. • Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team. • Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.