Head of Operational Support (12 month FTC)

We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre:

• Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high-volume contact centre environment.
• Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS).
• Optimization Mindset: A sharp eye for process redesign and technology utilization to drive efficiency and "ways of working" improvements.
• Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting.
• Communication: Exceptional verbal and written skills, with the ability to influence executive-level leadership and craft clear memos from ambiguous problems.
• Availability: This is a 12-month Fixed Term Contract.