Head/Director of Operations

About AI Acquisition AI Acquisition is a bootstrapped, multi-entity business running high-velocity acquisition, coaching, SaaS, and performance marketing operations. We are founder-led, fast, and commercially driven. We build it, test it, and scale it — before others are still planning.

The Opportunity Our Customer Success organization has grown fast — roughly 2,500 active clients today, with 250 new clients onboarding every month, served by a ~100-person team where each account manager owns about 50 accounts. Growth has outpaced the operating system underneath it. We need a hands-on operator to run this organization day-to-day: own the P&L, build the accountability infrastructure from scratch, manage the department heads and account managers directly, and make the hard calls when performance or capacity issues show up. This is not an advisory or strategy seat. You will be in the org, running it. This role requires an agency background. You must have built or operated inside a marketing, advertising, or performance-marketing agency — ideally with direct ownership of an account management or client services function. We're not considering candidates from IT-services, software development, staffing/recruiting, pure SaaS-product companies, or in-house brand roles.