Human Resources Advisor

At Ten our goal is simple, to become the most trusted service business in the world.   We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. For more information, check out this video: Welcome to Ten! Will you help take us there?   We are looking for a Human Resources Advisor to join us in Zurich. You will play a dual role across Employee Relations and Recruitment, supporting both the day-to-day employee experience and the attraction of new talent into Ten.  Approximately 50% of your time will focus on providing HR advisory support to managers and employees, ensuring a positive, compliant and high-performing work environment. The remaining 50% will focus on delivering an efficient, high-quality recruitment process, partnering with hiring managers to attract and secure the right talent.  This is a hands-on, operational role suited to someone who enjoys variety and can confidently balance people advisory work with recruitment delivery. 

Key Responsibilities: Employee Relations & People Advisory • First point of contact for employee relations matters • Advise on performance, disciplinaries, grievances, and absence • Support fair, consistent, and legally compliant resolutions • Ensure consistent use of HR policies and procedures • Promote an inclusive and positive workplace culture • Support organisational change and consultations • Maintain accurate employee records

Compliance • Ensure compliance with labour laws and regulations • Advise on policy and process updates • Manage right-to-work, visas, sponsorships, and relocation

Payroll • Process payroll accurately and on time • Resolve HR and payroll discrepancies • Manage salary, pension, medical, and deduction queries • Handle payroll changes for starters, movers, and leavers • Ensure compliance with pay and overtime rules

Talent Acquisition • Partner with hiring managers on recruitment plans • Create and publish job adverts • Source, screen, and interview candidates • Manage end-to-end recruitment and ATS updates • Support offers, checks, and talent pipelines

Other • Promote diversity, equity, inclusion, and belonging • Encourage HR self-service and employee education • Support ad-hoc people operations activities as required