INSIDE SALES ACCOUNT MGR II

TE Connectivity Mexico
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Job Description

Job Title:  INSIDE SALES ACCOUNT MGR II

Posting Start Date:  7/15/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Description: 

Job Overview

This position plays a pivotal role at the heart of a company’s customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences. 

This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles.

Key Responsabilities:

-Customer Engagement & Relationship Management: 

-Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms. 

-Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support. 

-Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs. 

-Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty. 

Job Requirements

  • -Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required). 
    -Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment. 
    -Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders. 
    -Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools. 
    -Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision. 
    -Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. 
    -Solid organizational and time management abilities. 
    -Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment. 

    Key Competences:

    -Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions. 
    -Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company. 
    -Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences. 
    -Analytical Thinking: Interprets data and trends to make informed decisions and recommendations. 
    -Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals. 
    -Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments. 

    #LI-Hybrid
    Location: Tlalnepantla

Competencies

SET : Strategy, Execution, Talent (for managers)

Job Locations:

Posting City:  TLALNEPANTLA

Job Country:  Mexico

Travel Required:  10% to 25%

Requisition ID:  155801

Workplace Type:  Hybrid

External Careers Page:  Sales & Marketing

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