ISP Network Support Engineer

🚀 About the Role

We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations inside a growing multi-WAN ISP environment.

This is not a basic helpdesk role.

You’ll work directly with:
✅ Live ISP infrastructure
✅ Multi-WAN & SD-WAN environments
✅ Wireless backhaul systems
✅ Routing & failover operations
✅ Bonded WAN connections
✅ Enterprise networking equipment

You’ll troubleshoot complex connectivity issues, configure production-grade networking hardware, and help maintain high-availability systems across:

• fiber
• fixed wireless
• bonded WAN
• Starlink
• SD-WAN deployments

This role is ideal for someone with real-world ISP/WISP/MSP experience who enjoys solving network problems in live production environments.

🔥 What You’ll Own

Customer Support & Network Troubleshooting

• Respond to customer issues involving:

  • connectivity problems
  • latency
  • packet loss
  • VoIP quality
  • routing issues

• Troubleshoot:

  • bonded WAN links
  • SD-WAN failover
  • wireless backhaul
  • VLAN segmentation
  • VPN connectivity

• Support:

  • routers
  • firewalls
  • customer premise equipment (CPE)

• Document:

  • troubleshooting steps
  • root cause analysis
  • configuration changes

• Participate in rotating after-hours emergency support (1 week/month)

• Consult with business customers on:

  • redundancy
  • failover
  • network optimization strategies

ISP Network Operations & Infrastructure

• Monitor and maintain:

  • wireless backhaul systems
  • edge routing devices
  • bonded WAN infrastructure
  • core ISP services

• Provision and configure:

  • routers
  • VLANs
  • firewall rules
  • QoS policies
  • VPNs

• Troubleshoot:

  • failover events
  • routing loops
  • WAN instability

• Configure and maintain:

  • MikroTik RouterOS
  • Peplink SpeedFusion
  • InControl2

• Support:

  • tower deployments
  • infrastructure expansion
  • backhaul upgrades

• Maintain:

  • configuration backups
  • network hardening
  • firmware updates
  • IP documentation
  • network diagrams

🌍 Technical Environment

You’ll work across a modern ISP stack including:

SD-WAN & Link Bonding

• Peplink
• SpeedFusion
• InControl2
• Starlink
• 5G & terrestrial bonding

Fixed Wireless Networks

• Cambium
• Ubiquiti
• PTP/PMP deployments

Backhaul Infrastructure

• Siklu (mmWave)
• Aviat
• High-capacity wireless transport

Enterprise Wi-Fi

• Cambium cnMaestro
• UniFi

Routing & Networking

• MikroTik RouterOS
• VLAN segmentation
• QoS
• VPNs

VoIP & QoS

• SIP troubleshooting
• QoS prioritization
• VoIP optimization

💻 What We’re Looking For

Required Experience & Skills

• Hands-on experience in:

  • MSP environments

• Strong troubleshooting skills involving:

  • routing
  • switching
  • WAN connectivity
  • failover systems

• Experience configuring:

  • routers
  • firewalls
  • VLANs
  • VPNs

• Strong understanding of:

  • QoS
  • VLANs

• Strong documentation and communication skills

• Comfortable balancing:

  • technical troubleshooting
  • customer communication

• Ability to work independently in remote environments

⭐ Strongly Preferred

• Peplink / SpeedFusion experience

• MikroTik RouterOS expertise

• Experience with:

  • Cambium
  • Ubiquiti
  • Siklu
  • Aviat

• Experience with:

  • fixed wireless deployments
  • mmWave backhaul systems

• Familiarity with:

  • Starlink
  • hybrid WAN deployments

• VoIP troubleshooting experience:

  • QoS
  • voice optimization

🧠 What Makes You a Great Fit

• You enjoy solving complex network problems
• You stay calm during outages and troubleshooting scenarios
• You care about uptime, redundancy, and reliability
• You think proactively about optimization and scalability
• You can communicate technical issues clearly to customers and internal teams
• You take ownership instead of escalating everything immediately

📅 What a Typical Day Looks Like

• Troubleshoot customer connectivity and routing issues
• Configure routers, VLANs, firewalls, and QoS policies
• Monitor network infrastructure and wireless backhaul systems
• Investigate failover or BGP/OSPF routing events
• Provision new customer deployments
• Support VoIP quality optimization
• Update documentation and network diagrams
• Collaborate with engineering and field teams on escalations and deployments

In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.

📊 Key Success Metrics (KPIs)

• Fast and accurate ticket resolution
• High network uptime and reliability
• Reduced repeat escalations
• Successful provisioning of new customer connections
• Accurate documentation and configuration management
• Strong customer satisfaction and communication quality

🌍 Why This Role Stands Out

• Direct exposure to real ISP/WISP infrastructure

• Work across:

  • wireless backhaul
  • BGP routing
  • multi-WAN failover
  • VoIP optimization

• High ownership and technical depth

• Opportunity to work with modern networking technologies

• Exposure to large-scale wireless and hybrid WAN environments

• Strong career growth into:

  • Network Engineering
  • Infrastructure Engineering
  • Senior ISP Operations
  • Network Architecture

🧪 Interview Process

• Initial Screening Call
• Technical Interview
• Practical Troubleshooting Scenario
• Final Interview
• Offer & Onboarding

👉 Apply Now

If you:

• Thrive in live networking environments
• Enjoy troubleshooting complex ISP infrastructure
• Have hands-on routing and wireless experience
• Want ownership over real production systems

This role is a strong fit for you.