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IT Field Services Technician

Location: 

Wilson, US, 27893

Date:  May 7, 2026

Posting Date:  Wed, 08 04 2026

Job Area:  Information Technology

Job Level:  Experienced

ROLE SUMMARY

This is an Onsite position based at our location in Wilson, NC. 

• No Visa sponsorship is available for this position.
• No relocation assistance is available for this position.

The IT Field Services Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction.

JOB RESPONSIBILITIES

• Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
• Deliver comprehensive system maintenance, updates and upgrade services
• Assume ownership of customer issues and follow through until issues are resolved
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
• Provide feedback on product, installation, and service quality issues
• Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
• Account modifications, resets and unlocks
• Mobile device troubleshooting (iPhone, iPad, etc.)

REQUIREMENTS

Education:

• Associate's degree in IT, or a related field, OR 1 – 4 years’ related experience

Experience:

• Minimum of 1 - 4 years of related experience

Required Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Strong cross-functional communication
• Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
• Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Excellent customer service skills, working with employees on the phone and in person

Preferred Skills, Education, and Certifications:

• Active Directory, Azure, Networking
• Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
• Bachelor’s degree in Computer Science
• Zebra Printer support experience
• RF and wireless technology troubleshooting is a plus
• Ticketing system experience, such as ServiceNow

#LI - Onsite

Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount