IT Help Desk - Fresh Graduate

Egypt Education Platform is excited to announce a vacancy for an IT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment. Key Responsibilities: • Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems. • Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service. • Maintain accurate records of support requests and resolutions in the help desk system. • Install, configure, and maintain computer systems, printers, and other IT equipment. • Support the implementation of new technologies and assist in training users on how to utilize them effectively. • Monitor and maintain the IT inventory and report on equipment needs as necessary. • Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.