IT Helpdesk

Technical Support & Troubleshooting • Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees. • Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …). • Ensure all support tickets/requests are resolved promptly and logged systematically.

Asset & Account Management • Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees. • Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized. • Monitor software licenses and subscription renewals to avoid service interruptions.

Network & Security Maintenance • Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise. • Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data). • Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).