IT Internal Collaboration Intern

ABOUT THE ROLE Are you curious about how technology keeps multiple digital banks running smoothly? We're looking for a motivated ITSM Engineer Intern to join GoTyme's IT team. Whether you're a fresh graduate or exploring a new career path in tech, this is your chance to build real skills in IT Service Management using the Atlassian Ecosystem — from day one.

WHAT YOU'LL DO • Help configure and improve ITSM workflows in Jira Service Management and Confluence • Support the team in managing incident, problem, change, and service requests • Assist in building and maintaining the IT knowledge base and service catalog • Collaborate with engineers and operations teams to document and streamline processes • Learn and explore new features of the Atlassian platform under mentorship • Explore how AI tools (like virtual agents and smart triage) are being used to make ITSM faster and smarter — and help us apply them

YOUR GROWTH PATH ITSM isn't just a role — it's a career with real staying power. The skills you build here travel with you. Jira Service Management is used by over 300,000 organisations worldwide. ITIL, the global standard for IT service management, is recognised in 180+ countries. Whether you end up in fintech, enterprise tech, consulting, or beyond — what you learn here opens doors. Your certification roadmap starts on day one: • ITIL 4 Foundation — the universal entry credential for IT careers (exam fee covered) • Atlassian Certified: Jira Service Management — proof of hands-on platform expertise (exam fee covered) • From there: ITIL Specialist, Strategic Leader, and beyond — a clear path to senior, architect, and management roles

You'll leave this internship with a real project portfolio, recognised certifications, and a professional identity in one of the most in-demand fields in tech.