IT Onsite Support Engineer (Basel, 1st, 2nd level support, English, German)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities • Act as the main point of contact for end users with IT related issues, requests or questions • Occasionally provide meeting and conferencing support to the top-level management in a corporate environment • Actively contribute to the knowledge database • Resolve software, hardware and device issues reported by the end users • Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system • Remote access solution (VPN) implementation and support • Escalate service issues when required • Communication with end users as required, keeping them informed of ticket progress • Advise and train staff on computer operations and software applications