IT Operations Manager

Our client, a life science organisation, located in the south of the island is looking for an IT Operations Manager. List of duties

1. Operational Excellence & Run Management • Ensure high availability and reliability of all IT infrastructure and network systems. • Own incident management, root cause analysis, and post-incident review processes. • Define, monitor, and report on operational KPIs and service performance metrics. • Maintain up-to-date documentation, policies, and infrastructure governance artefacts. • Drive standardisation of operational procedures across the technical team.

  2. Infrastructure & Cloud Administration • Oversee Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365. • Manage and evolve Azure cloud environment (hybrid infrastructure). • Supervise virtualisation, backup, and disaster recovery processes. • Ensure network security: LAN/WAN, firewall, VPN, segmentation. • Continuously optimise infrastructure performance and capacity. • Oversee cybersecurity monitoring, vulnerability management, and patching cycles.

  3. Leadership & Team Management • Lead, supervise, and develop a team of 5 including Network Administrator, System and Network Support and ICT Technicians. • Foster accountability, ownership, and a continuous improvement mindset. • Conduct structured performance and development reviews in alignment with HR. • Lead effectively within a multicultural, experienced team environment. • Identify skills gaps within the team and propose targeted development interventions.

  4. Corporate Alignment & Stakeholder Management • Collaborate with external technical partners and service providers. • Translate strategic IT objectives into practical operational actions and team priorities. • Ensure audit readiness, regulatory compliance, and timely reporting to the Executive Committee as required.