IT Service Desk Specialist

We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations. Key Responsibilities: • Handle IT incidents through ticketing systems and provide first-line support. • Troubleshoot hardware, software, and network issues (desktops, laptops, printers). • Resolve issues within SLA and escalate complex cases when needed. • Manage user accounts (creation, access, password resets). • Support onboarding and offboarding processes. • Install, configure, and maintain devices and IT assets. • Maintain documentation, reports, and IT records. • Provide user support, guidance, and basic IT training. • Promote cybersecurity awareness and best practices. • Identify recurring issues and suggest improvements.