- Technical degree in information systems, computer science or related field
- 1+ years of information technology experience
- Supporting Windows, macOS, iOS, and iPadOS
- Knowledge of M365, Teams, SharePoint, OneDrive
- Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction
- Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware
- Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions
- Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience
- Collaboration: Willingness to work as part of a team and contribute to group objectives