IT Service Lead

When 1400 people across 69-plus sites need IT to just work, they come to your team. We've just invested in ServiceNow, You'll be the one building on it.

About Vulcan Founded in 1995, Vulcan has grown into Australasia's highest performing metals distributor and processor, with 1400 people across more than 70 sites in New Zealand and Australia. We got here by being relentless about doing things better, and by backing our people to make it happen The opportunity Here's the short version: you'll run our service desk, and you'll get to rebuild how we do IT service from the ground up. Our recent move to ServiceNow is where this role really comes alive. You'll be the one driving the rollout of ITAM and CMDB across the business, overhauling how we handle end-user computing and procurement, and turning a solid service desk into a genuinely great one. It's a rare chance to leave real fingerprints on how a 1400-person business runs its IT. We're a flat structure, which means no layers of sign-off between you and the work. You'll own it, you'll make the calls, and you'll see the difference you make. What you'll do • Lead and grow your team, backing them to deliver support people actually rave about • Run the ticket queue like a well-oiled machine, with priorities, SLAs and escalations under control • Be the person the tough tickets land on, and the one who gets them sorted • Drive our ServiceNow rollout, standing up ITAM and CMDB across the business • Overhaul how we do end-user computing (EUC) and procurement • Own our vendor and partner relationships, from contracts to performance • Hunt down the things that slow our people down, and fix them for good • Team up with our infrastructure, network and applications crews to ship projects