IT Service Management, Process Management Internship

Job Description

IT Service Management, Process Management Internship

Georgetown, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

As part of IT Service Management team, we are looking for a student who will help to Monitor & Enhance the IT Service Management (ITSM) Processes. Are you curious about how large IT landscape is operated in a multinational company, supported by the ITSM? Do you have strong work ethics and willingness to learn extensively about ITSM processes and tools? Are you motivated and willing to go the extra mile to develop and improve the ITSM process that benefits thousands of users?

If yes, then this internship is a good opportunity for you to get involved in:

• Design new processes, analyze and improve existing processes and ITSM solutions.
• Analyze existing IT Service Management data for Respective Processes such as Incident, Problem, Change, Request, Configuration Knowledge Article Management.
• Communicate with relevant teams or individuals to improve practices governed by ITSM process.

What we look for

• Bachelor’s in computer science, Business Information Technology or related area. Final semester student is preferred.
• Highly motivated individual with a strong work ethic and curiosity to learn.
• Basic knowledge of low-code platforms or workflow-based applications.
• Knowledge of ServiceNow and IT Service Management / ITIL would be beneficial.
• Minimum internship duration of 4 months

Please contact Masturah Abdul Gafoor for further information via MASTURAH.ABDULGAFOOR@AMS-OSRAM.COM or +60 (4) 6888021.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Information at a Glance

Job ID:  23888

Posting Start Date:  7/21/26

Job Family:  General Functions

Career Level:  Graduate

Company:  OSRAM OS Penang

Schedules:  Full Time

Work Model:  On-Site

Job Shift:  Flex time

Regular/Temporary:  Temporary

Department:  IT Managed Services

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.

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