IT Support Assistant

Assist to provide software and hardware support for all of IITA’s computer systems.

Assist in support of end – users with IT related problems in a responsive and service-oriented manner.

Assist in development and maintenance of the WLAN networks (Satellite, fibre, radios, Internet, ect)

Assist in set – up, management and maintenance of IT related equipment.

Assist to monitor back up jobs and ensure high level of completion success rate

Assist to help put processes in place to maintain a stable network environment.

Assist to trouble, shoot, installation and implementation of systems.

Assist to develop and monitor performance levels of software and hardware and evaluate recommend and propose alternative methods of information processing.

Assist in continuous improvement of network intrusion security and Antivirus protection procedures to achieve a secure and virus – free networking environment.

Assist to maintain hardware and software maintenance agreements to ensure integrity of operation processes.

Assist in maintenance of a comprehensive and functional inventory of IITA IT equipment (hardware and software).

Assist in liaising with IT support staff at other IITA sites within the East and southern Africa region plus Headquarters.

Assist to dissemination of specific procedures manuals for operating routines and network management tasks

Assist in implementing IT policies, procedures, and standards.

Provide support during meetings, workshops, and virtual sessions (e.g., setting up projectors, video conferencing tools).

Liaise with external service providers for IT-related services when necessary.

CCTV installation, maintenance, and configuration

Wireless network support and maintenance

Perform any other duties as may be assigned.