IT Support Intern

b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and appliances in Egypt. By joining b labs, you will get to benefit from a collaborative startup environment, while also enjoying the stability of working within a company that has achieved strong growth year after year. You will be part of a visionary, customer-focused team with an ambitious mission--to become a trailblazer for digital retail within the Middle East.

Responsibilities • Assist in providing L1 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms, under the guidance of senior team members. • Help investigate and troubleshoot basic application-related issues, escalating more complex cases to senior support staff. • Collaborate with IT and business users to help identify issues and support the implementation of fixes. • Support the team during application updates, testing, and UAT (User Acceptance Testing) activities. • Help document solutions and contribute to maintaining the knowledge base for ongoing operations. • Assist in monitoring data flow between systems (e.g., POS, ERP, CRM) and flag any irregularities. • Support regular system health checks and help monitor logs under supervision. • Assist in preparing training materials and providing basic end-user support as needed.