IT Support Specialist, Spain

Date:  7 May 2026

Location: 

ESP San Sebastian, Spain

Job Function:  Information Technology

Employment Type: 

About this Opportunity

Vinarchy is redefining wine as a newly formed global wine company, bringing together the legacy and scale of Accolade Wines and Pernod Ricard Winemakers. As we continue to integrate and grow globally, we are strengthening our IT capability to support our people, systems and operations across regions.

We are now seeking an IT Support Specialist to join our Global IT team, based in Spain, supporting local and remote users across the business. This is a hands on, customer focused role that plays a critical part in delivering reliable, high quality IT support and contributing to continuous improvement across our IT services.

About the Role

The IT Support Specialist is a key front line role within Global IT, providing Level 1 and Level 2 support to Vinarchy employees. Reporting to the Client Services Lead, this role is responsible for resolving user issues, managing incidents and requests, and ensuring a positive end user experience.

Key responsibilities include:

•    Acting as the first point of contact for IT support via phone, email and ticketing systems
•    Managing the user lifecycle, including onboarding, offboarding and access management across enterprise platforms
•    Providing desktop and end user computing support, including device setup, configuration, troubleshooting and SOE builds
•    Supporting business applications and resolving data or system issues using appropriate diagnostic tools
•    Managing incidents through to resolution, including escalation, stakeholder communication and root cause analysis
•    Supporting critical incidents, following established guidelines and providing regular updates until closure
•    Building and imaging laptops and desktops using Vinarchy’s Standard Operating Environment
•    Maintaining accurate documentation, knowledge articles and incident records to support service improvement
•    Collaborating with IT peers, vendors and project teams on broader IT initiatives and improvements
•    This role operates in a global environment, with occasional after hours support and collaboration across time zones.

Experience and Capability

To be successful in this role, you will bring:

•    2+ years’ experience in a Help Desk, Service Desk or IT Support environment
•    Strong knowledge of Windows 10 & 11, desktop builds, imaging and patching
•    Experience supporting Active Directory, Entra ID / Azure AD, Intune, and basic network troubleshooting
•    Exposure to ITSM tools, incident management processes and SLA driven environments
•    Clear, confident communication skills, with the ability to explain technical issues to non technical users
•    Strong organisational skills and the ability to manage multiple priorities in a fast paced environment
•    A proactive, solution focused mindset with a willingness to improve processes and ways of working
•    A collaborative approach, contributing positively to team knowledge sharing and service improvement
•    A tertiary qualification in Information Technology (or similar) is desirable but not essential.

Behaviours

At Vinarchy, how we work matters. In this role, you will demonstrate:

•    Customer focus – delivering empathetic, professional and timely support
•    Ownership and accountability – following issues through to resolution
•    Collaboration – working effectively with IT peers and the broader business
•    Continuous improvement – seeking better ways to deliver IT services
•    Adaptability – operating confidently in a global, changing environment
•    Alignment to Vinarchy values – Grow Together, Integrity in Every Drop, Own Our Impact, Simplify to Amplify

About this Opportunity

Vinarchy - Redefining wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy brings the best of these historic wine businesses into an exciting future, as one, new, exceptional global wine company.

Managing the entire wine supply chain - from grape to glass - Vinarchy produces wine in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, with employees in almost every continent around the world.

Vinarchy’s diversified portfolio includes our global pillars Jacob’s Creek, Hardys, and Campo Viejo, alongside growth drivers - Grant Burge Wines, Stoneleigh, Jam Shed, Brancott Estate, Mud House, St Hugo, St Hallett and Petaluma - that are accelerating the category globally.

Croser, Tatachilla, Greasy Fingers, Cupio, Tapabrava, Castillo de Ibiza, J-Harden and Dolly Wines are the future stars driving the industry forward, while Ysios, Church Road and Bay of Fires are fine wine jewels crafted by some of the world’s best winemakers.

Innovative, ambitious and imaginative, Vinarchy challenges the conventions of the industry to lead, shape and grow the future of the wine category.

Our Company Values

•    Grow Together
•    Integrity In Every Dop
•    Own Our Impact
•    Simplfy To Amplify