IT Workplace Services Specialist - Robusta

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the RoleThe IT & Workplace Services Specialist is responsible for delivering reliable, secure, and efficient IT services that support employees' day-to-day operations. The role manages the lifecycle of company devices, user access, SaaS subscriptions, workplace technology, and first-line IT support while ensuring compliance with company security standards and operational procedures.

Key Responsibilities• Manage the end-to-end lifecycle of company laptops and mobile devices, including procurement, configuration, deployment, maintenance, repair, recovery, and disposal. • Ensure new employees receive fully configured equipment on or before their first working day. • Administer user onboarding and offboarding by provisioning and revoking access to approved business systems within established service levels. • Process application access requests, permission changes, and approved endpoint security exceptions, escalating where appropriate. • Maintain an accurate inventory of IT assets, software licenses, and SaaS subscriptions. • Monitor software license utilization, coordinate renewals, and support cost optimization in collaboration with Finance. • Maintain the reliability of workplace technology, including office networks, Wi-Fi, conferencing systems, audiovisual equipment, and display screens. • Provide first-line IT support by resolving user issues promptly and escalating complex issues when required. • Maintain IT documentation, asset records, support procedures, and operational runbooks to ensure audit readiness and process consistency. • Ensure all company devices remain compliant with endpoint protection and organizational security policies.