IT infrastructure L2 support (Remote, Full-time, EU, English)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities• Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.

• Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents. • Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health. • Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions. • Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios. • Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services. • Work closely with the service desk and escalation teams to provide deep‑dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.