Career Opportunities: Immigration Liaison Officer (32392)

Requisition ID 32392 - Posted  - APAC - Philippines

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Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.    

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential. 

Discover Crown. www.crownworldwide.com 

Job Description:

• Handle the government liaison and field-based immigration aspect of day to-day immigration casework, ensuring that execution is high quality, efficient, compliant, and meets or exceeds target metrics such as key performance indicators, service level agreements and satisfaction scores.
• Respond to immigration enquiries with compliant and practical advice.
• Keep up to date on regulatory and practical changes in relation to PH immigration.
• Adhere to data integrity, security and protection standards set out in internal policies and local regulation.
• Cascade receipts back to relevant team member for billing purposes.
• Provide support to the Immigration Services Consultants, Team Lead and other practice leaders.

Qualifications:

• Familiarity with Philippine immigration processes and DOLE Alien Employment Permit (AEP) rules and procedures. Background in immigration, global mobility, HR, legal, or government liaison work is a plus.
• Strong attention to detail and commitment to document compliance. High level of integrity, confidentiality, and accountability
• Ability to manage multiple cases and strictly meet filing deadlines. Organized, proactive, and compliance‑oriented mindset
• Professional communication skills for coordinating with government agencies
• Prior experience transacting with the Bureau of Immigration (BI) and/or DOLE is highly advantageous
• No prior BI or DOLE ban, cancellation, or accreditation violation
• No prohibited blood or affinity relationship (up to the 3rd degree) with BI or DOLE personnel
• Must have own motorcycle and be willing to use it for official liaison work.

What we offer 

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action 

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values 

• At Crown we pride ourselves with the quality we deliver and values we stand by.
• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity 

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

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